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Warranty

For added peace of mind, Regency products and services come with an industry-leading warranty backed by JELD-WEN, a global leader in the building products industry.

When you choose Regency for your home you can rest assured in the knowledge that we are here for the long term and that we will be around to stand behind our products should you need us. 

By following our care and maintenance instructions your wardrobe, mirror, splashback or showerscreen is covered for 7 years.

Warranty Terms and Conditions

 

Our warranty is a commitment to our customers that:

  • All goods will be free from defects arising from faulty workmanship or materials
  • Our services will be rendered with due care and skill
  • This applies to all goods and services purchased from Regency since 1st August 2019
  • If you purchased prior to this date different warranty conditions may apply

View the full terms and conditions of the Regency warranty.

Our warranty terms reflect our confidence in the quality of our products and services. To guarantee the longevity of your Regency products, the warranty requires that care and maintenance instructions are followed, and the following exclusions apply:

  • Products that are not maintained and cared for in line with Regency instructions
  • General wear and tear
  • Defects caused by misuse, abuse or neglect
  • Product servicing which is not carried out by Regency
  • Modification of goods
  • Any abnormal stress imposed on the Goods due to corrosive chemicals, extreme heat and/or humidity, excessive vibration or movements of buildings or foundations

Please refer to our warranty to review all exclusions.

It is important that you look after your Regency products in order to maintain the warranty and also to ensure a lifetime of good looks and functionality. 

Here are some guidelines, information and tips and tricks to help you keep them in tip top condition:

Showerscreens, mirrors & splashbacks

Wardrobes

Nanoclean

Submit a claim

We're here to help, should you experience any issues, please contact Regency in writing within 30 days of the defect arising.

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We look forward to helping you with your project.

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A Regency team member will contact you within two business days to discuss your project.