Regency Privacy Policy
Regency Showerscreens and Wardrobes Pty Ltd ("Regency") respects and upholds your rights to privacy protection under the Commonwealth Privacy Act 1988 and is required to comply with the National Privacy Principles in respect of the collection, use, disclosure and handling of personal information. This Policy details the practices we have adopted to protect your privacy, so that you can feel confident about how we manage the personal information you entrust to us.
When and how do we collect personal information?
Personal information is any information that can be used to identify you. Regency will only collect your personal information (such as name, email, phone number, date of birth, and postal address) with your consent. We may collect this personal information in many different ways, including:
- When you contact us with an enquiry or request a quotation.
- When you apply for a credit account with us.
- When you request that we provide our products and/or services to you.
- From credit reporting agencies or organisations that you have nominated as trade references.
- Through our website.
What do we do with the information?
Your personal information may be used to:
- Provide a quotation or provide our products and services to you.
- Assess your suitability to obtain a credit account with us.
- Administer and manage our products and services.
- Promote and market our products and services.
- Research, develop and improve our products and services.
Your personal information is never shared, sold, rented or otherwise disclosed outside the company (save for any statutory or legal requirement) in ways different from what is described in this privacy policy.
Security
We will take all reasonable steps to maintain the security and integrity of your personal information including the use of computer access passwords, firewalls and lock-up cabinets.
Website
We only collect personal information from you with your consent and do not collect information from you unless you provide it to us voluntarily and knowingly. There are some features of our website that require registration. If you do register, we will only use the information you supply for the purpose of providing the products, product information or services you request.
Our website may contain links to other sites operated by third parties. We make no representations or warranties as to the privacy practices of any third-party site and are not responsible for the privacy policies of other sites.
Customer Satisfaction
After we have provided our products and services to you, we may send you a Customer Survey Form so that we can continually monitor and enhance your satisfaction with our products and services. You can complete the survey anonymously if you wish.
Consumer Promotions
Regency will use the personal information you supply to us when taking part in our promotions for the purposes of facilitating the operation of the consumer promotion. That information may also be used for future promotional, marketing, product development and publicity purposes unless you indicate otherwise. You may opt-out from receiving communications from us at any time.
Third Parties
In some instances, we may disclose your personal information to organisations outside Regency such as:
- Trade insurers.
- Credit providers and credit reporting agencies for credit-related purposes such as credit history.
- Outsourced service providers who assist us with the administration of the services we provide to you including database management.
Can you access personal information that you have submitted to us?
If your personal information changes (such as your address), or if you no longer wish us to keep your personal information on file, or if you would like to access the personal information we hold about you, we will endeavour to provide a way to access, correct, update or remove your records. We may charge you a small fee to cover any administrative costs that we may incur in providing personal information to you. If you believe for any reason that we are holding inaccurate or incomplete information about you, you may ask us to correct it.
If you wish to access your personal information or have any questions in relation to our treatment of your personal information, please contact The Privacy Officer at the Regency location which is most relevant to your needs.
